Complaints Policy

We want to hear from you

If something hasn't met your expectations - a problem with the platform, a billing issue, or anything else about our service - we'd rather you tell us than quietly walk away.

How to complain

Email info@cyberseccompliance.co.uk with as much detail as you can: what happened, when, and what outcome you're looking for.

What happens next

• We'll acknowledge your complaint promptly.
• We'll investigate properly rather than giving a quick brush-off answer.
• We'll come back to you with a clear response and, where we've got something wrong, what we're doing to fix it.

If you're not satisfied

If you feel your complaint hasn't been resolved properly, ask for it to be escalated - we'll have a director review it directly. If your complaint relates specifically to how we've handled your personal data, you also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.